A Seamless Vision: How Svjetlost Eye Clinic Transformed their Ophthalmic Data Management Across Borders with Harmony

Bridging Gaps in Multisite Eye Care

Svjetlost Eye Clinic is a world-leading ophthalmic institution with five state-of-the-art clinics located in Croatia, Bosnia and Herzegovina, and Montenegro. Renowned for its clinical expertise and advanced technology, Svjetlost provides world-class, comprehensive diagnostic and surgical eye care. Innovation isn’t just a slogan here — it’s a guiding principle in their everyday work.

Before Harmony, managing patients between multiple cities like Sarajevo and Zagreb was a challenge and often meant working around disjointed systems. Patient records were manually compiled, scanned, emailed, printed, and passed from nurse to doctor — a time-consuming process that left little room for error but plenty of space for inefficiency.

“We used to print out 20 to 25 pages of reports per patient in Sarajevo,” recalls Dr. Ivan Gabrić, leading ophthalmologist at Svjetlost Eye Clinic. “Then someone would scan those documents and send them by email to Zagreb. There, a nurse would print them out again and hand them to me. Only then could I decide if the patient was treatable in Zagreb.”


 

All Ophthalmic Data. Centralised. Accessible.

Everything changed with the introduction of Harmony — a web-based, vendor-inclusive data management platform from Topcon Healthcare. Harmony provided Svjetlost Eye Clinic’s workflow with a centralised system that can handle scans, records and referrals securely, regardless of the location.

“Harmony changed the workflow completely,” says Dr. Ivan Gabrić “It’s device-agnostic — you have access to all your patient’s scans, regardless of which modality or device you’re using. And it doesn’t really matter which location the patient was seen in — you always have access to their scans and medical records, which helps you make better decisions for your patients.”

What used to take days now takes seconds. Instead of retrieving paper files from storage, physicians simply log in, open a patient profile, and review everything from high-resolution imaging to referral notes in one place. The transformation goes beyond technical upgrades — it’s a meaningful improvement in how people work and connect around patient care.

"Everything is simple, streamlined — we’re not wasting time, paper, or money." — Ivan Gabrić, MD, University Eye Hospital Svjetlost

Streamlining Collaboration and Patient Journeys

For Mr. Marko Sesar, an Optician and Optometrist at Svjetlost Eye Clinic, the change brought by Harmony is evident in his daily work. “Harmony makes a seamless treatment journey for the patient,” he explains. “The cooperation between ophthalmologists and optometrists is more effective and faster.”

He describes how referrals, once slowed down by manual processes and back-and-forth communication, are now sent instantly and securely through the platform. Patient data is immediately available to all relevant professionals, regardless of where it was entered, making coordination effortless. “The platform is easy to use, and we know the data is safe,” Mr. Sesar adds. “It’s high-quality archived but still quickly accessible when needed.”

The improvements have made work more efficient for staff, increased overall job satisfaction within the team, and ultimately led to better care for patients. With less time spent navigating fragmented systems, the team at Svjetlost Eye Clinic can focus on what matters most: delivering high-quality eye care.
 

"Harmony makes a seamless treatment journey for the patient." — Mr. Marko Sesar, Optician and Optometrist, University Eye Hospital Svjetlost
 

A New Standard in Eye Care

The impact goes beyond operational efficiency. Clinical decision-making is now more streamlined, thanks to the elimination of disconnected systems and the improved accessibility of patient information. This shift has led to stronger collaboration, higher job satisfaction, and a more responsive experience for both staff and patients. With smoother access to data and fewer administrative burdens, the team at Svjetlost Eye Clinic can focus more on delivering high-quality care. Patients benefit as well — receiving more connected care without the delays of paper-based records and fragmented communication. This shift isn’t just visible in the clinic’s systems — it’s something clinicians feel in their daily routines.

“Harmony really makes my life a lot easier,” Dr. Ivan Gabrić adds. “Today, patients come to my room, and there’s no stack of papers. It’s all in the computer.”
 

With Harmony, Svjetlost Eye Clinic has turned vision into action. Their experience shows how the right technology — when matched with a commitment to patient-centered care — can redefine what’s possible in modern ophthalmology. In a field where precision and timing can be critical, Svjetlost Eye Clinic has created a model of care that’s not only connected but truly seamless.

Key benefits experienced by the team at Svjetlost Eye Clinic:

• Increased workflow efficiency through reduced paperwork and operational costs, simplified workflows, and improvement in response time.
• Improved tools for clinical decision-making with instant access to all patient examination data from any location
• Superior patient experience thanks to faster and more coordinated service patients receive quicker access to care
• Higher job satisfaction as teams focus on care, not administration