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Customer Support

Our Customer-Centric Culture

Topcon has a dedicated team of professionals worldwide who provide responsive phone support, in-house repair, field service and comprehensive training.

We are here to give you peace of mind on the technology you rely on so that you can focus on your patients and giving them the best care.

We appreciate the importance practice technology plays within the everyday running of your business, therefore our whole ethos is to do our best to get you up and running or provide you with the required tools to get you back on track as soon as is possible. That’s why we offer a variety of support options including Extended Warranty and Service Contracts.

We offer flexible payment options and point-of-sale/multi-year/multi-site discounts*. Our knowledgeable contracts team is on hand to answer any questions and provide full quotations, as well as handy reminders when your contract or warranty is nearing expiry.   Contact [email protected] for more information or a quotation. 

*discounts are dependent on various factors and automatically applied on a case by case basis

Reporting a Fault Standard Warranty Extended Warranty Service Contracts            


For surgical lenses please contact [email protected] for more information.  View our Surgical Consultation Centres. Download/view our Surgical Consultation Centres (PDF)

To order OCT Patient Leaflets, OCT Posters and consumables email [email protected]

For product usage support for your staff see our Training section.

Topcon (Great Britain) Medical

Kennetside, Bone Lane, RG14 5PX 
Newbury, Berkshire
United Kingdom